Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. Returns must be initiated within 30 days of receiving your order. Items that show signs of wear or have been altered in any way will not be accepted for return. We reserve the right to refuse any return that does not meet these criteria.
How to Request a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Returns must be requested within the specified return period to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will receive an email notification once your return has been processed. Please allow up to 14 business days for the return to be processed after it arrives at our facility. If your return is approved, we will issue a refund to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or style, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs. Please report any issues within 7 days of receiving your order to ensure a prompt resolution.
Final Sale Items
Some items may be marked as final sale and are not eligible for return. These items will be clearly indicated on the product page. If you purchase a final sale item, please be aware that it cannot be returned or exchanged. We encourage you to review product descriptions and sizing information carefully before making a purchase to avoid any issues.